Senior Customer Technical Engineer

NLMK EUROPE

6 production sites of hot rolling, cold rolling and coating steels, focused on transforming and distributing value added steel products to end users in a variety of sectors like automotive, yellow goods, energy, construction and general industry segments.  NLMK Europe offers an efficient vertically integrated system, supported by state-of-the-art steelmaking from Lipetsk. Commercial goals are supported by ongoing industrial investments.  A motivated team, the ability to improve continuously in safety and skills of our people, efficiency of our industrial system as well as protection of our environment are our fundamentals.

In order to achieve our goals, we are looking for a: 

SENIOR CUSTOMER TECHNICAL SUPPORT ENGINEER

FOR OUR STRIP STEEL ACTIVITY

We offer a great opportunity for a Senior Customer Technical Support Engineer to support our Sales activities with handling the technical demands of customers and offering the most suitable solutions. The CTS engineer plays a critical role with ensuring the technical knowledge of Customer products and processes within the company. At the interface of the Customers and the NLMK Quality Department, this position is responsible for engaging all phases of technical sales support, including analyzing customer needs in specific projects and product developments, supporting and analyzing customer requests for technical information or issue, and identifying opportunities for product and process optimization. In addition, the Senior CTS Engineer ensures the management of a pool of CTS engineers.

Specific Responsabilities :

In close collaboration with the Key Account Managers, the Senior CTS engineer will …

• Support technically the customers in the definition of specifications and the implementation of products in order to optimize their needs and processing according to the final usage.
• Collect the needed customer data and coordinate with the Quality and Process Department to answer to the customer technical inquiries.
• Propose optimal technical solutions to meet customer requirements 
• Ensure the follow up of deliveries to secure an optimal use and the adjustment of product specifications when needed
• Contribute to the definition, the follow-up and the implementation in service of trial orders in the frame of homologation process and product developments.
• From the analysis of performances and in agreement with the customers and the Key Account Managers, contribute to the adjustment of the product specifications when needed and ensure their communication to the Quality & Metallurgy Department.
• Ensure the handling of any technical question or issue, and follow any modification in specifications.
• Contribute to the customer satisfaction through regular visits, the follow-up of orders and the quality of technical exchanges
• Develop generic technical presentations to address specific technical matter
• Manage a pool of CTS engineers, ensure the communication of the pool activities and results to the management.

Required qualifications :

• Engineer in Mechanics or Material Sciences, preferentially in Metallurgy
• Proven experience with at least 7 years in Customer Technical Support
• Experience in team management
• Strong experience in steel or mechanical industry, in Quality or Process engineering

• Fluent in English and French, wished also in German
• Positive mindset and solution oriented

• Strong organizational, time management, and communication skills

• At ease with financial aspects
• Long term and trusted customer relation oriented
• Ability to travel about 20%
• Location in Belgium (La Louvière).

We offer :

Working at NLMK is an opportunity to create a new future for yourself with one of the world’s most efficient steel companies. NLMK is building a team of professionals offering comprehensive support to talented and ambitious employees who bring new ideas to life and are focused on results.