Customer Support Agent (m/f)

Our partner is the Belgian market leader with 40 Gaming Halls in Belgium. Being the first 100% Belgian and 100% legal operator with a B+ licence since April 1 2012, our partner expanded their offering with a legal and licensed online website, offering casino-games & sports betting to its players.  In order to support the growth and development of our online business in the territory, we are currently looking for a bilingual:

Customer Support Agent

 

About the job:

The role of the Customer Support Agent is to manage client relationships and provide the marketing team with comprehensive administrative support.

Responsibilities

  • Handle customers’ day to day queries and complaints with speed and professionalism.
  • You make it your mission for the business to excel in the area of customer support and consequently assure a good overall quality of the replies you provide.
  • Based on customers’ input, you will obtain a good overview of the strengths and weaknesses of our product. You make sure to summarize those and suggest management with possible improvements.
  • You show interest and keep yourself posted on all promotions we organize, so you can reply to the relevant questions of customers and pro-actively share it with them.

About the Candidate:

  • You are a customer-oriented self-driven individual, eager to make a difference and help the company achieve its goals. On top of that, you have:
  • A Bachelor's Degree or equivalent professional experience.
  • Excellent written communication skills in Dutch and French. Understanding English is a plus.
  • You are a flexible person, eager to learn and develop yourself, with excellent attention to details.
  • Knowledge about the online gaming industry (a plus, not a necessity).
  • Excel proficiency & general analytical skills (a plus, not a necessity).

About the compensation package:

  • A fulltime unlimited contract
  • An exciting and various job in a young and dynamical team
  • An attractive and competitive wage package, with several benefits according to the function (group insurance, hospitalization insurance…)
  • A very large flexibility that gives a very good balance between private and professional life: you work most of the time from home, with specific schedules.