Our partner is the Belgian market leader with 40 Gaming Halls in Belgium. Being the first 100% Belgian and 100% legal operator with a B+ licence since April 1 2012, our partner expanded their offering with a legal and licensed online website, offering casino-games & sports betting to its players. In order to support the growth and development of our online business in the territory, we are currently looking for a bilingual:
Customer Support Agent
About the job:
The role of the Customer Support Agent is to manage client relationships and provide the marketing team with comprehensive administrative support.
- Handle customers’ day to day queries and complaints with speed and professionalism.
- You make it your mission for the business to excel in the area of customer support and consequently assure a good overall quality of the replies you provide.
- Based on customers’ input, you will obtain a good overview of the strengths and weaknesses of our product. You make sure to summarize those and suggest management with possible improvements.
- You show interest and keep yourself posted on all promotions we organize, so you can reply to the relevant questions of customers and pro-actively share it with them.
About the Candidate:
- You are a customer-oriented self-driven individual, eager to make a difference and help the company achieve its goals. On top of that, you have:
- A Bachelor's Degree or equivalent professional experience.
- Excellent written communication skills in Dutch and French. Understanding English is a plus.
- You are a flexible person, eager to learn and develop yourself, with excellent attention to details.
- Knowledge about the online gaming industry (a plus, not a necessity).
- Excel proficiency & general analytical skills (a plus, not a necessity).
About the compensation package:
- A fulltime unlimited contract
- An exciting and various job in a young and dynamical team
- An attractive and competitive wage package, with several benefits according to the function (group insurance, hospitalization insurance…)
- A very large flexibility that gives a very good balance between private and professional life: you work most of the time from home, with specific schedules.